Returns & Cancellations
At 4 Ever Paradise, we pride ourselves in how fast our orders ship out, but for this reason, we cannot guarantee that orders placed on our website will be able to be canceled before the order ships. So, please carefully review your order before submitting it to prevent the need for cancellation. Nevertheless, if you do need to cancel an order, please contact us as soon as possible. To cancel an order that has already shipped out, please refuse delivery, and we will issue a refund minus any applicable return shipping fees shortly after the return is received back at our warehouse. Please note that while we do offer free shipping, the customer will be responsible for the actual shipping cost incurred on orders that are canceled after they have shipped out.
Return & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Please notify us within 30 days of delivery to request a return authorization. If the return is due to an order being damaged, defective, or incorrect, then we will arrange for a prepaid return at our expense and issue a full refund shortly after the return is received back at our warehouse. If the return is due to a reason other than the item being damaged, defective, or incorrect then the customer is responsible for shipping costs incurred. Please note that while we do offer free shipping on our website, the customer is responsible for all shipping costs incurred on returned orders that are not damaged, defective or incorrect. Before returning a product, please obtain a return authorization by contacting us and providing the following information: customer name, item(s) to be returned, and the nature of the problem. Refund minus any applicable return shipping cost will be issued shortly after the return is received back at our warehouse.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Mattresses are non-returnable if opened or taken out of their plastic wrapping.